Refund & Returns Policy

Refunds and Returns Policy

Effective Date: February 24, 2025
Website: khmarketing.com
Business Name: Karim Haytham
Contact Email: [email protected]
Business Address: Karim Haytham, Elgendy Street, Menouf, Menoufia, Egypt

1. Overview

At KHMarketing, we strive to provide high-quality digital marketing services to our clients. Due to the nature of our services, we have a strict refund and returns policy. Please read the following carefully before purchasing any of our services.

2. Refund Eligibility

We offer refunds under the following conditions:

  • If a service has not yet commenced, you may request a full refund within 7 days of payment.
  • If a service has already started but has not been completed, a partial refund may be provided based on the amount of work completed.
  • No refunds will be issued for completed services or services that have been delivered as agreed upon.

3. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

  • Custom digital marketing strategies already provided
  • SEO, PPC, or social media campaigns that have been executed
  • Consultation sessions that have already been conducted
  • Any service where work has been substantially performed

4. Requesting a Refund

To initiate a refund request, please follow these steps:

  1. Email us at [email protected] with the subject line “Refund Request.”
  2. Include your name, order details, and the reason for your request.
  3. Our team will review your request and respond within 5-7 business days.

5. Processing of Refunds

  • Approved refunds will be processed within 10 business days via the original payment method.
  • Any processing fees incurred by payment providers will be deducted from the refund amount.

6. Service Adjustments & Revisions

If you are unsatisfied with the service, we encourage you to reach out to our team for revisions or adjustments before requesting a refund. We aim to ensure client satisfaction by making necessary improvements where possible.

7. Chargebacks & Disputes

If a chargeback or dispute is filed with a payment processor, we reserve the right to suspend or terminate services until the dispute is resolved. We encourage you to reach out to us first for resolution.

8. Changes to This Policy

KHMarketing reserves the right to update or modify this Refunds and Returns Policy at any time. Clients will be notified of significant changes via email or through our website.

For any questions or concerns regarding this policy, please contact us at [email protected].